The Stables Birr

Shipping and Returns

Shipping Policy

Thank you for visiting and shopping with us. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment to P.O. Boxes or Addresses

We ship to all addresses – excluding zones unreachable by post.

Shipment Confirmation and Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s), should you opt for us to use one. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please takes photos and save all packaging materials and damaged goods before filing a claim.

Free Shipping

Free shipping is provided when an order value exceeds a certain amount. Please contact us or visit our shopping pages to see what the threshold is. We reserve the right to not provide free shipping at our discretion, at any time.



Refunds and Returns

Our refund policy lasts 14 days as per EU law. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds and Returns

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item please contact us.

Shipping

To return your product, you should mail your product to us. Please contact us for our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible if it gets lost in transit.

Opening Hours: Tuesday - Saturday 9:30 am to 5:30 pm, Sunday 10 am to 4:30pm, Closed Mondays
2020 © The Stables Birr Ltd. | Terms & Conditions Apply 
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